Terms of Use & Disclaimer

1. Nature of the Service

FindMySite.ca is a paid software tool (SaaS) that monitors BC Parks campsite availability and sends SMS or email notifications when campsites matching your alert criteria become available due to cancellations.

We charge a minimal fee for access to the platform and its features only. We do not sell reservations, guaranteed access, or priority booking. The Service is a notification tool only — we do not hold reservations or interact with BC Parks on your behalf.

2. No Affiliation with Government or BC Parks

FindMySite.ca is an independent platform and is not affiliated with, endorsed by, or associated with BC Parks or any municipal, provincial, or federal government agency. We:

• Do not represent any government authority
• Do not manage or control campground bookings
• Do not influence availability, pricing, or park access

All official reservations, rules, and park information must be confirmed through the appropriate government-operated websites.

3. Informational Use Only

All content, recommendations, and data provided through the Service are for general informational purposes only. We do not guarantee:

• Accuracy or completeness of information
• Real-time availability of campsites
• Suitability of any recommendation for your specific needs

4. No Professional Advice

The Service does not provide legal, financial, travel, safety, or professional advice of any kind. Users should verify all information independently and consult appropriate professionals where necessary.

5. Account Registration

• You must provide a valid email address to create an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 13 years old to use the Service.
• One account per person. Automated or bulk account creation is prohibited.

6. Alerts & Payments

• Each campsite alert costs $1.00 CAD, payable at the time of creation via Stripe.
• An alert monitors a specific park and date range for campsite availability.
• Once activated, an alert remains active until a match is found, the end date passes, or you cancel it.
• Browsing parks and viewing availability data is free and does not require an account.
• All fees are charged for access to the platform and its tools only.
• Fees do not guarantee results or successful bookings.
• We reserve the right to modify pricing at any time.

7. Use at Your Own Risk

Your use of FindMySite.ca is entirely at your own risk. You are solely responsible for:

• Decisions made based on the platform
• Booking actions taken
• Compliance with park rules and regulations

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to reverse-engineer, scrape, or interfere with the Service.
• Create multiple accounts to circumvent limits or abuse the Service.
• Resell, redistribute, or commercially exploit alerts or notifications.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. No Refunds

All purchases made on FindMySite.ca are final and non-refundable. By purchasing access to the Service, you acknowledge and agree that:

• You are paying for immediate access to a digital software platform (SaaS).
• The Service is considered fully delivered at the time of purchase or account activation.
• We do not guarantee results, including but not limited to successful campsite bookings, availability, or outcomes.

No refunds, returns, or credits will be issued for any reason, including:

• Change of mind
• Non-use or partial use of the Service
• Failure to secure a campsite or reservation
• Dissatisfaction with results or outcomes
• Technical issues outside of our direct control
• Misunderstanding of the Service's purpose or capabilities

In rare cases where a verified technical issue on our end prevents access to the Service, we may review the situation at our sole discretion.

10. Acknowledgement at Purchase

By completing a purchase, you explicitly confirm that:

• You understand the Service is a tool only and does not guarantee results.
• You accept this no refunds policy in full.
• You waive any right to request a refund, chargeback, or payment dispute on the basis of dissatisfaction or unmet expectations.

11. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute after agreeing to these terms may be considered a violation of this agreement. We reserve the right to:

• Permanently suspend or terminate access to the Service.
• Provide these Terms as evidence to payment processors in response to disputes.

12. No Warranty

The Service is provided “as is” and “as available”, without warranties of any kind, either express or implied. We expressly disclaim all warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Accuracy or reliability

We do not guarantee uninterrupted access, error-free operation, or that the Service will meet your expectations.

13. Service Availability

We may modify, suspend, or discontinue any part of the Service at any time without notice. The Service may be temporarily unavailable due to maintenance, third-party outages (BC Parks, Supabase, Twilio, etc.), or events beyond our control. We are not responsible for downtime, technical issues, or data interruptions, and are not liable for missed notifications caused by downtime.

14. Limitation of Liability

To the fullest extent permitted by law, 14399064 Canada Inc., FindMySite.ca, and its owners, affiliates, and operators shall not be liable for any damages, including but not limited to:

• Direct or indirect losses
• Missed bookings or reservations
• Financial loss
• Travel disruptions
• Incidental or consequential damages

This applies even if we have been advised of the possibility of such damages. Our total liability for any claim related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

15. Indemnification

You agree to indemnify and hold harmless 14399064 Canada Inc., FindMySite.ca, its owners, affiliates, and operators from any claims, damages, liabilities, or expenses arising from:

• Your use of the Service
• Your violation of these terms
• Any misuse of the information provided

16. Intellectual Property

All content, design, code, and branding of FindMySite are owned by us or our licensors. You may not copy, modify, or distribute any part of the Service without our written consent.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the Service. Continued use after changes constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of British Columbia.

19. Acceptance of Terms

By using FindMySite.ca, you acknowledge that you have read, understood, and agree to these Terms of Use, Disclaimer, and Refund Policy. If you do not agree, you must not use the Service.

20. Contact

Questions about these Terms? Email us at support@findmysite.ca.